Delete your Lux account

1. Sign in to Lux (app or web).
2. Open Settings → Account & security — or go straight to Settings.
3. Choose Delete my account, type DELETE to confirm, and submit.

Deletion is immediate and cannot be undone. You are signed out straight away.

• Your sign-in and authentication identity — you can no longer log in.
• Your profile: name, handle, avatar, bio, phone, town and business details.
• Photos and videos you uploaded, and the posts, reels and captions they belong to.
• Comments, reactions, saves, follows, follow requests and blocks.
• Direct messages you sent, and your conversations with Lux and Ask Lux.
• Your properties, project boards, notes, documents, reminders and saved ideas.
• Notification preferences and any push subscription or device token.
• Your contact record in our internal client system is anonymised: your name, email, phone, address and notes are removed.
• Product-analytics visits are de-identified so they no longer point to you.

• Invoices, payments and payment events — kept as financial records for tax, accounting and dispute purposes.
• Estimates and completed job history — kept where they are part of a contracted or paid job.
• Security and audit logs — kept for a limited period for fraud and abuse protection.

Before your account is removed we strip your name, email, phone and address out of these retained records, so they keep only amounts, dates, the job details and an internal identifier. Card numbers are never stored by Lux — they are held by our payment processor, Stripe.

Email luxtotalcare@gmail.com from the address on your account with the subject “Account deletion request”, or call 845-543-0277. We verify ownership of the account before deleting anything, and we confirm in writing within 30 days.