Terms of Service

Lux Total Care is an owner-operated home-services company. The app lets you browse services, build a project, request pricing, message Lux, track work and pay invoices for physical work performed at your property.

You are responsible for keeping your sign-in secure and for the accuracy of the details you provide. Don't use someone else's account, and don't share access to work records that aren't yours.

Prices shown in the app are estimates based on the information provided. Final pricing is confirmed in a written estimate or invoice after Lux reviews the scope, site conditions and materials. Scheduling is confirmed by Lux, not automatically by the app.

Workmanship is covered by our 6-month workmanship warranty. Materials carry their manufacturer's warranty.

Larger projects may require a deposit to reserve materials and a date. The deposit amount, payment schedule and due dates that apply to you are the ones shown on your estimate or invoice — those documents govern. Payments are processed by Stripe; all amounts are in US dollars.

Except where applicable law requires otherwise or Lux agrees otherwise in writing, sales are final once any applicable cancellation period has expired and Lux has begun work or incurred project-related costs. Lux generally does not issue cash refunds. When appropriate, Lux may issue a written service credit toward future Lux Total Care work.

Duplicate or erroneous payments are corrected, refunds or returns required by law are honored, and any written Lux agreement governs. The full rules are in the cancellations, refunds & service credits section, summarized on the policies page.

Payments in the app are only ever for real-world home-services work, never for digital content or in-app features.

Except where applicable law requires otherwise or Lux agrees otherwise in writing, sales are final once any applicable cancellation period has expired and Lux has begun work or incurred project-related costs. Lux generally does not issue cash refunds. When appropriate, Lux may issue a written service credit toward future Lux Total Care work.

Duplicate or erroneous payments, refunds or returns required by law, and anything Lux has agreed to in writing are exceptions to that and are always honored.

Except where required by applicable law, or where Lux agrees otherwise in writing, Lux generally does not issue cash refunds after any applicable cancellation period has expired and work or project commitments have begun.

If you cancel, pause or reduce a project after that point, any amount Lux keeps must be tied to work actually performed and to reasonable, documented project costs and obligations Lux has already incurred — for example labor completed, materials ordered or delivered, non-returnable or custom items, permits, disposal, delivery, and third-party commitments. Simply having reserved a place on the calendar does not by itself make a deposit forfeitable.

Where appropriate, Lux may issue a written service credit toward future Lux work instead of a cash refund. A service credit has no cash value, is non-transferable unless Lux states otherwise in writing, and may carry a documented expiration date or project conditions. Every credit Lux issues is recorded, and every use of it is recorded against that record.

Duplicate or erroneous payments are corrected — that is not a refund request, it is a correction, and Lux will fix it.

Concerns about workmanship follow the warranty and corrective-work process below, which is separate from a demand for cash back. Lux asks for a reasonable opportunity to inspect and, where appropriate, correct covered workmanship before other remedies are considered.

Delays that are reasonably outside Lux's control — weather, concealed or pre-existing conditions, site access, changes you request, permits and inspections, material or supplier delays, and safety conditions — do not automatically create a right to a refund. Lux will tell you what happened and reschedule in good faith.

If Lux cannot perform agreed work, any adjustment is based on work actually performed, project costs already committed, and what the law and your written agreement require.

Nothing in this section removes a right you have under law that cannot legally be waived, including any statutory cancellation right shown in your signed contract.

Asking to pause, postpone, remove, substitute or add work is a change to scope. It is not automatically a cancellation of amounts already earned or costs already incurred, and it is not automatically a dollar-for-dollar refund.

Material changes to scope, price, timing, materials, or the payment schedule are documented in a written change order or amendment accepted by both you and Lux before the changed work proceeds, wherever that is practical. Emergencies and safety issues are documented as soon as reasonably possible afterward.

If work is removed after Lux has already incurred labor, material or project costs for it, the adjustment reflects those actual costs — not the full line price.

Concealed conditions and unforeseen code or safety conditions discovered during work are outside the original scope unless your agreement includes them in writing. Lux will show you what was found, price the change, and wait for your written acceptance where practical.

Materials you supply remain your responsibility for suitability, quantity, condition and availability. Lux stands behind its own workmanship around installing them.

Approved change orders become part of your agreement. Earlier versions are kept permanently so the history of the job can always be reconstructed.

Lux warrants its own workmanship as stated in your written agreement. Materials carry their manufacturer's warranty.

If you believe something Lux installed or performed is defective, tell Lux and give Lux a reasonable opportunity to inspect and, where the concern is covered, correct it. Lux documents the report, the inspection, the determination and the corrective work.

Normal wear, movement and settling, pre-existing conditions, work by others, customer-supplied materials, deferred maintenance, and damage from misuse or events outside Lux's control are not covered workmanship defects.

This process does not remove any right you have under law that cannot be waived.

The payment schedule that applies to you is the one printed on your signed contract or invoice. Each installment states a dollar amount and the work or materials that must exist before it becomes due, and those amounts bear a reasonable relationship to the work performed and to materials and expenses.

Payments are processed by Lux's payment processor. Amounts are in US dollars. Payments made through Lux are only ever for real work at your property — never for digital content or app features.

Lux offers monthly membership plans that combine a retainer, a member labor rate and priority scheduling. The current plans, prices, minimum term and renewal behaviour are the ones shown on the membership page and in the offer you accept — that offer governs. Retainers renew monthly until cancelled in line with the term stated there.

You keep ownership of the photos, videos and text you post. You grant Lux permission to host and display them inside Lux as needed to run the features you use. Don't post content that is unlawful, harassing, deceptive, or that you don't have the rights to.

Lux may remove content or restrict accounts that break these rules. You can report or block other members from any post or profile.

No scraping, reverse engineering, interfering with the service, attempting to reach staff- only areas, or automated abuse of messaging, uploads or bookings.

The app is provided as-is; features may change. To the extent permitted by law, Lux is not liable for indirect or incidental losses arising from use of the app. Nothing here limits our responsibility for the physical work we perform, which is governed by your estimate, invoice and applicable New York law.

You can delete your account at any time — see account deletion. Financial records for completed work are retained as described in our Privacy Policy.

luxtotalcare@gmail.com · 845-543-0277