Privacy Policy

Lux Total Care is an owner-operated home-services company serving the Hudson Valley, New York. This policy covers the Lux website and the Lux Total Care iOS and Android apps, which are clients for the same service.

Questions: luxtotalcare@gmail.com or 845-543-0277.

• Account data — email, password (hashed by our auth provider), display name, handle, and optional phone, town, business name and bio. Sign-in with Google is available; we receive your name, email and avatar.
• Project and service data — service selections, estimates, quantities, notes, addresses or property details you enter, scheduling preferences and job history.
• Media you upload — photos and videos of your home, project or posts, plus their captions and any location you choose to attach.
• Social activity — posts, comments, reactions, follows, saved items and direct messages you send inside Lux.
• Payment data — invoice amounts, payment status and the payment identifiers our processor returns. Card numbers are entered directly with Stripe and never reach Lux servers.
• Notification data — your alert preferences, and a push subscription/device token if you turn device alerts on.
• First-party product analytics — our internal “Front Door” records page paths, referrer, coarse device/browser type and timestamps so the owner can see live site activity. It is first-party only; we do not load third-party advertising trackers.
• Ask Lux conversations — messages you send to Ask Lux are stored so your thread persists, and are processed by our AI provider to generate replies.

To create and secure your account; to quote, schedule, perform and invoice home-services work; to show your projects and media back to you; to run the social features you choose to use; to send the notifications you opt into; to detect abuse; and to meet accounting, tax and legal obligations.

We do not sell your personal information, and we do not run behavioural ad targeting.

• Supabase — database, authentication and file storage.
• Stripe — invoice and deposit payments, including card data and fraud checks.
• Cloud hosting/CDN — serving the app and its server functions.
• AI provider — generating Ask Lux replies from the messages you send.
• Apple / Google push services — delivering device notifications, only if you enable them.
• Embedded video (YouTube) — inspiration clips play from YouTube, which sets its own cookies when you play one.

The app asks for the camera and photo access only when you choose to add a photo or video, and for notifications only when you turn on device alerts in Settings. It never requests these on launch. Lux does not use background location or your microphone.

Lux is intended for adults arranging work on a home or property. It is not directed to children under 13.

You can edit your profile, change privacy, message, comment and notification settings, and delete individual posts or media at any time in Settings. You can request a copy or correction of your data by contacting us.

You can delete your account from Settings → Account, or read exactly what happens on the account deletion page.

Account, project, media and social data is kept while your account is active and deleted when you delete your account. Invoices, payments and related accounting/audit records are retained afterwards because we are required to keep financial records.

Traffic is encrypted in transit. Database access is protected with row-level security so members can only read their own records, and staff-only surfaces are enforced on the server. No system is perfect — tell us immediately if you suspect a problem.

If this policy changes materially we will update the date above and notify you in the app before the change takes effect.